FAQ

WHAT IS THE GOODIE BOX

The Goodie Box is a snack box subscription business focusing on healthy products. Each month, we surprise you with a curated selection of 8 – 10 snacks and a beverage. Each snack box comes with a variety of the best-tasting healthier snacks on the market as well as new products from the popular brands you know and love!

Raw chocolate, kale chips, truffles, wholefood bars, coconut chips, organic popcorn, protein balls, coconut water, kombuchas, teas– and lots more!

 

HOW MUCH DOES IT COST?

The Goodie Box subscription boxes cost $35/month + $4.95 flat rate shipping Australia-wide. To receive FREE SHIPPING, sign up for a 3 or 6 month's subscription plan. Shipping fees for 3 and 6 month subscription plans are paid upfront during checkout.

 

HOW DO I SIGN UP TO THE GOODIE BOX?

Signing up to The Goodie Box only takes a few minutes. Simply click here to select a subscription plan and checkout.

 

CAN I TRY JUST ONE BOX?

The Goodie Box snack boxes are only available as part of a subscription. If you’d like to try just one box, we recommend a monthly subscription which can be cancelled at any time (but at least 2 business days before your subscription renewal date).

 

CAN I CHOOSE WHAT IS IN THE BOX?

We aim to source the newest and most exciting healthy snack products available to offer a variety of products that change every month. We believe that not knowing what’s in the box is all part of the fun of discovering new goodies and products. The Goodie Box makes no representations and gives no warranties that all or any of the products in the monthly box will adhere to your specific dietary needs and lifestyle. The Goodie Box is not responsible or liable for you receiving a product in your monthly box that you are unable or unwilling to consume for any reason whatsoever.

 

MEMBER SHIPPING AND BILLING QUESTIONS

How do I change my payment information?

You can update your payment information through the customer portal, via your customer account login.

 

How do I update my address?

You can update your postal address through the customer portal, via your customer account login.

 

Am I eligible for a refund?

The Goodie Box does not offer refunds, including no partial refunds. For monthly, 3, or 6 month subscription plans that have already started, The Goodie Box may, at its sole and absolute discretion, decide to offer a refund under extenuating circumstances. The Goodie Box does not accept returns of monthly boxes or individual products under any circumstances.

 

What payments methods do you accept?

Our secure checkout accepts credit/debit card payments from Visa, MasterCard, American Express.

 

What are your Billing and Cancellation policies?

All regular subscriptions automatically renew until cancelled through the website. If you are on a monthly subscription you will be billed on the 20th of each month. If you are on a 3 or 6 month subscription you will be billed every 3 or 6 months on the 20th of the month, in advance of the month ahead. Unless a subscription is cancelled at least 2 business days before the above renewal dates, the subscription will automatically renew for a further subscription period and you will be charged the subscription price. 

Gift Subscriptions are stand alone purchases and do not automatically renew, so there's no need to cancel.

 

If I cancel, will I still receive all my boxes?

If you are on a 3 or 6 month subscription, you can cancel at any time and will still receive all the boxes remaining on your subscription.

 

How do I cancel my subscription?

To cancel your subscription just follow the steps outlined below.

Login to your account dashboard.

  • Click the “Manage Subscriptions” 
  • Click the "Subscriptions" option in the side menu.
  • Click on the link next to the subscription that would like to cancel.
  • Follow the options to complete the cancellation process.

 

When am I billed?

You will be billed on the day that you sign up to The Goodie Box. Following this, you will be placed on our advanced billing cycle. If you are on a monthly subscription you will be billed on the 20th of each month, if you are on a 3 or 6 month subscription you will be billed every 3 or 6 months on the 20th of the month paying for the month or subscription period ahead.

 

Gift Subscriptions, are stand alone purchases and do not auto-renew.

 

SHIPPING INFO

 

How do I track my order?

A shipping link will be sent to your email once your box has been dispatched

 

Who delivers the box?

For local orders we ship with a courier service to ensure quick and safe delivery of your boxes. At times we will ship with Australia Postal services depending on your location. We don't accept PO box. The Goodie Box is not responsible or liable for any delay of delivery of your box or any damage caused to your box which is beyond The Goodie Box’s control.

If you're not home at the time of your delivery, a collection card will be left so that you can arrange collection/redelivery.

 

When will my The Goodie Box arrive?

We send out our snack boxes once a month. You need to place your order by the 25th of the month prior, in order to fall into the delivery in the first weeks of the month.

Delivery times after your box has left The Goodie Box are:

Perth Metro - WA regional areas 1 - 3 business days

Other Australian Major cities outside of WA 4 - 10 business days

     

    DIETARY PREFERENCES

     

    Are all the boxes Gluten Free, Dairy Free and Vegan?

    Tell us your dietary requirements and we'll use them to personalize your box. Gluten free, Dairy free, vegan, Gluten & Dairy free, or none, we've got you covered! All boxes are low sugar.

    How do you select Vegan products for the Box?

    We ensure the vegan friendly products in you’re The Goodie Box are cruelty free and are not made with any animal products. Please note, some vegan products may contain trace amounts of non-vegan ingredients due to things like shared manufacturing processes.

     

    How do you select Gluten and Dairy Free products for the Box?

    We carefully select every product your Gluten Free and Dairy Free The Goodie Box. A panel of health professionals help us review the ingredients of each product to ensure that all products in you’re The Goodie Box are suitable.

     

    Why do you accept products that are manufactured on shared machinery?

    Many businesses do not have the luxury of owning vegan only equipment, therefore some vegan products may have been made in facilities that use shared equipment. As such, some vegan products may have possible trace amounts of ingredients such as dairy and eggs. While these companies clean all equipment between uses, for this reason a vegan product may not be acceptable to individuals with food allergies or strict dietary requirements.

    Similarly, gluten free products may have been made in shared manufacturing facilities resulting in possible trace amounts of gluten and other ingredients not listed on the packing. Consequently, The Goodie Box does not make any guarantees that products are not contaminated with non-vegan ingredients or gluten containing ingredients. It is the customers responsibility to check with the company regarding their manufacturing processes for all potential allergen issues (including such as nuts/soy/coconut etc) prior to consumption.

     

    What can I expect to find in my box if I have selected a particular dietary preference?

    The Goodie Box is a health food sampling service designed to get you excited about eating pure and wholesome food. Each month, we will surprise you with 8-10 health food goodies catered to your dietary requirements.

     

    How do I select my dietary preference?

    Interested in purchasing a Gluten Free, Dairy Free, Vegan Box? Pick your plan here, select your preferred dietary option prior to clicking "ADD TO CART".

     

    Can I select more than one dietary preference?

    We offer one dietary preference selection and our current options are Gluten Free, Dairy Free and Vegan. Due to the nature of the products we select, you will find that many of our products meet all three of those dietary preferences.